Privacy Policy

RISTER PUMPS & VALVES (“RISTER,” “we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our products and services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, company name, email address, phone number, country/region, and inquiry details submitted via contact forms or email.

Technical Information: IP address, browser type, operating system, device information, and website usage data collected through cookies or similar technologies.

Business Communication Data: Information related to quotations, orders, technical consultations, and after-sales support.

2. How We Use Your Information

Your information is used for the following purposes:

To respond to inquiries and provide technical or commercial support

To process orders, quotations, and contractual obligations

To improve our website, products, and services

To comply with legal and regulatory requirements

To communicate relevant updates, only when legally permitted

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Your consent

Performance of a contract or pre-contractual obligations

Compliance with legal obligations

Legitimate business interests that do not override your rights

4. Data Sharing and Disclosure

RISTER does not sell or rent your personal data. We may share information only with:

Trusted service providers (e.g. logistics, IT, or marketing support) under strict confidentiality agreements

Legal or regulatory authorities when required by law

5. International Data Transfers

As a global supplier, your information may be transferred and processed outside your country. We ensure appropriate safeguards are in place to protect your data in accordance with applicable international data protection standards.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements.

7. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no internet-based transmission is completely secure.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access, correct, or update your personal data

Request deletion or restriction of processing

Withdraw consent at any time

Object to certain data processing activities

Requests can be submitted by contacting us directly.

9. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyze website performance. You may control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. RISTER is not responsible for the privacy practices or content of external sites.

11. Policy Updates

RISTER reserves the right to update this Privacy Policy at any time. Changes will be posted on this page and take effect immediately upon publication.

12. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact:

RISTER PUMPS & VALVES

Email: info@rister-cn.com